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Getting past the euphemisms - this is what “performance management” looks like from the manager chair.
You don’t need permission to lead. You just need to look, sound, and act like a person others instinctively follow. Because, yes, we're all sheep.
Investments in operations should be at a minimal level that maintains the systems in an acceptable state forever. Poor operations are clearly bad news. But perfect operations are a waste of money.
The management job comes with interesting people challenges. Here are four I've run into more than a few times and what to do when they land in your lap.
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At Bang Bang Oriental, Mohammed Ali Salha considers the invention of the London food hall. Photographs by Dashti Jahfar
