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Our skills aren't perfect. Moving past our weaknesses is how we discover our ways to add value, and improve along the way.
4 days ago

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Inside a High-Severity Outage: A Late Night Sev-2 at Amazon

A detailed narrative of how we communicated about, worked on, and resolved a technical mess we created.

a week ago 1 votes
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Why new when?

When we make something new, people often ask "why don't you just add that to Basecamp?" There are a number of reasons, depending on what it is. But, broadly, making something brand new gives you latitude (and attitude) to explore new tech and design approaches. It's the opposite of grafting something on to a heavier, larger system that already exists. The gravity of existing decisions in current systems requires so much energy to reach escape velocity that you tend to conform rather than explore. Essentially you're bent back to where you started, rather than arcing out towards a new horizon. New can be wrong, but it's always interesting. And that in itself is worth it. Because in the end, even if the whole new thing doesn't work out, individual elements, explorations, and executions discovered along the way can make their way back into other things you're already doing. Or something else new down the road. These bits would have been undiscovered had you never set out for new territory in the first place. Ultimately, a big part of making something new is simply thinking something new. -Jason

16 hours ago 2 votes
The Most Successful People I Know Have a Psychopathic Sense of Urgency

"Decrease the time between having an idea and getting it done"

4 hours ago 2 votes
why can't i call people even tho i want to

bad comedy, good friends, and substack woes with Michael Estrin

an hour ago 1 votes