More from Jakob Nielsen on UX
Asking users to watch AI carefully is doomed to failure | Adaptive authoring of content that changes depending on the reader | A cluttered experience kills user focus | To predict patients’ treatment preferences, discussing medical dilemmas beat both survey responses and the patients’ own spouses | Measure outcomes, not vanity metrics | User satisfaction depends on expectations | Spotlight the main features and keep specialized options backstage | Allow users to paste passwords | Ambient AI works in the background to proactively surface relevant information during meetings | Writers don’t know what to ask, so AI should speak first, softly | Information pollution: cheap to publish, expensive to read | Give users bigger images when they want to zoom to see details | Past work must have a name so it can be found
Design guidelines held steady for 30 years but are shifting with AI | Users who are anxious about AI use it more, not less | A toggle is a light switch, not a form field | The same design scores lower every year | What are the Erdős problems and why are they relevant for AI? | An ambient monitoring interface with glanceable feedback on agent progress cut errors in half
Summary: Halfway through 2026, AI is evolving faster than expected, but usability is struggling to keep pace.
Summary: The two most conversion-killing ecommerce usability fails | Social media use remains strong but the platforms are becoming less about connecting with other people | The usability of overseeing AI agents | Team-building image idea: design video game characters | Professor Ben Shneiderman was one of the greatest early pioneers of user experience | Seedance 2 as PC software concept
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“Side Two” LP in progress. At 14 songs, it is nearly complete. I expect to release it before the year’s end. The post Another Saturday, Another Song. appeared first on Jeffrey Zeldman Presents.
Asking users to watch AI carefully is doomed to failure | Adaptive authoring of content that changes depending on the reader | A cluttered experience kills user focus | To predict patients’ treatment preferences, discussing medical dilemmas beat both survey responses and the patients’ own spouses | Measure outcomes, not vanity metrics | User satisfaction depends on expectations | Spotlight the main features and keep specialized options backstage | Allow users to paste passwords | Ambient AI works in the background to proactively surface relevant information during meetings | Writers don’t know what to ask, so AI should speak first, softly | Information pollution: cheap to publish, expensive to read | Give users bigger images when they want to zoom to see details | Past work must have a name so it can be found
Back in the spring, we spent some time with the Buck Mason team in LA , working on a project but also learning about their design process, how their references work and the way those feed into finished products. This was important for me be... > Read more