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Best AI helpdesk solutions in 2026 Every helpdesk vendor now sells "AI". What they actually ship differs a lot. Some offer a chatbot...
27th Jun 2026
1

Best AI helpdesk solutions in 2026

from Founder's blog [alt+shift+b] in programming

27th Jun 2026
Every helpdesk vendor now sells "AI". What they actually ship differs a lot. Some offer a chatbot that answers customers before a ticket exists. Some offer a copilot that drafts replies for agents. Others hand you a platform and a consultant's invoice. The pricing models differ...
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Jitbit Helpdesk Bot is now in the Microsoft Teams Store Our new Microsoft Teams app just passed Microsoft's certification and is live in the Teams Store:...
8th May 2026
1

Jitbit Helpdesk Bot is now in the Microsoft Teams Store

from Founder's blog [alt+shift+b] in programming

8th May 2026
Our new Microsoft Teams app just passed Microsoft's certification and is live in the Teams Store: Jitbit Helpdesk Bot. Search "Jitbit" in the Teams app store and it's right there - no custom app uploads, no admin-center gymnastics. Unlike our old webhook integration (one-way...
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Top 20 Helpdesk Interview Questions (with answers) Help desk interviews usually test two things at once: whether you understand the technical basics,...
8th Mar 2026
1

Top 20 Helpdesk Interview Questions (with answers)

from Founder's blog [alt+shift+b] in programming

8th Mar 2026
Help desk interviews usually test two things at once: whether you understand the technical basics, and whether you can explain those basics to a person who may already be annoyed, confused, or late for a meeting. That combination matters. A support technician who can diagnose a...
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AI features now run on-premise Short version: every AI feature we ship on the hosted helpdesk now runs on the self-hosted edition...
10th Feb 2026
1

AI features now run on-premise

from Founder's blog [alt+shift+b] in programming

10th Feb 2026
Short version: every AI feature we ship on the hosted helpdesk now runs on the self-hosted edition too. It's a separately licensed Docker add-on, perpetual license, one-time payment. Customer data stays on your network. Requires Jitbit Helpdesk v11.22 or newer. Why this took a...
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Will AI kill SaaS helpdesks? Do we even need helpdesk software? I mean, just give an AI agent a markdown skill file with your FAQ...
12th Jan 2026
1

Will AI kill SaaS helpdesks?

from Founder's blog [alt+shift+b] in programming

12th Jan 2026
Do we even need helpdesk software? I mean, just give an AI agent a markdown skill file with your FAQ and canned responses and let it answer tickets - right? I (obviously) gave it a lot of thought recently and here's my take: If your entire support operation is one person...
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How We Replaced Our Entire Search Engine (with an AI writing half the code) I've been dunking on AI pretty consistently on this blog. Not to mention I'm sick of all the AI...
23rd Dec 2025
1

How We Replaced Our Entire Search Engine (with an AI writing half the code)

from Founder's blog [alt+shift+b] in programming

23rd Dec 2025
I've been dunking on AI pretty consistently on this blog. Not to mention I'm sick of all the AI influencer "built 15 apps in a weekend" crowd, but Claude Code just did something wild for me. Had it help us rip out our entire search engine - we're talking millions and millions of...
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Jitbit Helpdesk Mobile v10.4: A Major Update for Power Users We're excited to announce Jitbit Helpdesk Mobile v10.4, one of our biggest updates yet! This release...
23rd Oct 2025
1

Jitbit Helpdesk Mobile v10.4: A Major Update for Power Users

from Founder's blog [alt+shift+b] in programming

23rd Oct 2025
We're excited to announce Jitbit Helpdesk Mobile v10.4, one of our biggest updates yet! This release brings powerful new features that make managing support tickets on the go faster and more efficient than ever. Edit Tickets Without Leaving the App One of our most requested...
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Most Demanded Helpdesk Features, According to IT Pros We've analyzed professional reviews, user testimonials, and forum discussions from IT professionals...
11th Aug 2025
1

Most Demanded Helpdesk Features, According to IT Pros

from Founder's blog [alt+shift+b] in programming

11th Aug 2025
We've analyzed professional reviews, user testimonials, and forum discussions from IT professionals to identify their common pain points and what they value most in existing helpdesk solutions. We've also investigated current trends in helpdesk and IT service management...
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Will AI destroy B2B SaaS? TL;DR The "build vs. buy" equation has flipped. Businesses used to buy...
7th Dec 2024
30

Will AI destroy B2B SaaS?

from Founder's blog [alt+shift+b] in programming

7th Dec 2024
TL;DR The "build vs. buy" equation has flipped. Businesses used to buy SaaS because it was cheaper than building their own. AI has changed that—building your own is now more affordable than ever. The discovery problem. ...
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Zen Browser review and benchmark vs Chrome, Brave, Firefox and Safari I'm looking for a new daily driver browser on my Mac. Chrome is a non-starter for me due to privacy...
2nd Nov 2024
95

Zen Browser review and benchmark vs Chrome, Brave, Firefox and Safari

from Founder's blog [alt+shift+b] in programming

2nd Nov 2024
I'm looking for a new daily driver browser on my Mac. Chrome is a non-starter for me due to privacy concerns (Google's tracking empire is alive and well), and Edge is just... too much. Every update shoves another set of “features” down my throat — Copilot, discount coupons, Bing...
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