What do you do? Who do you do it for? Why? Answering these questions, and others like them, is hard work. It can also feel painful, because you commit to being labelled. Even though you contain multitudes, you’re making a decision: you will be known for one thing, for now and in the future. Your […] The post Define your work appeared first on Herbert Lui.

Two will like you. There is potential to become best friends. Seven will feel indifferent towards you. You will become acquaintances at best. One will dislike you. At best, you will both treat each other with civility. You can’t please everyone. Sometimes—perhaps many times—in order to meet the two people, you need to sort through […] The post You meet ten people… appeared first on Herbert Lui.

A business delivers a good product or service to a customer. A satisfied customer tells other people about the business. Those people find the business and become customers. As the years go by, the business builds enough of a reputation and customer base to sustain itself. If we agree that’s the core loop of a […] The post Customer satisfaction builds momentum appeared first on Herbert Lui.

In her book Executive Style, Judith Price covers a lot of really cool offices from the 1970s—think Diane Von Furstenberg, Estée Lauder, Malcolm Forbes. What won me over was this paragraph in her introduction: Style isn’t something you’re born with or something you acquire when you reach a certain age. It isn’t something you earn […] The post Style = best traits + taste + flair appeared first on Herbert Lui.