This was a lesson one of my bosses shared with me: most people don’t improve consistently every quarter. Instead, progress ebbs and flows.  Sometimes—maybe many times—you might feel like you’re going through a plateau. Many other people would quit. If you remain confident you’re heading in the right direction, then you need to stick with […] The post Progress ebbs and flows appeared first on Herbert Lui.

After waking up yesterday I checked my router in case my broadband had restarted overnight. Still red, so no. "We wanted you to know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored." Ho-bloody-rah. Which was odd because the BT Service Status Checker now thought everything was now fixed. I re-reported the fault and they sent me another text message. "We can see that the line from our network to your home is working so let's take a look at the connection in your home. The good news is that these issues can often be fixed quickly and easily with a few simple checks. You can check find assistance on our website at [link] to guide you through what to look for. Let's see if that fixes the problem." This was their list of things to try. 1. Use the BT Broadband troubleshooter 2. Make a call on your landline 3. Restart your Hub 4. Check the lights on your hub 5. Power cycle your modem 6. Try your test socket I now had no broadband but BT didn't think I had a problem, This was even less ideal. There really was a fault, nothing had been fixed and they didn't know how long it might take to solve. I was back to square one. But I have no idea how long this is going to last - it could be only a few more hours or it could be another fortnight. Also trying to contact BT is easy but speaking to a human is hard. Every path through their customer service telephone portal seems to lead to a text message or a website and them ringing off, thinking their job is done. "We're working on it" is all very well, but by Day Six you really want to know more than that. i) offering up useful advice ii) advising me to do something I'm already doing iii) mitigation I have no intention of pursuing iv) a suggestion someone else has already suggested v) explaining how best to complain vi) recounting how it all went wrong for you vii) telling me I'm foolish for not having done something viii) detailing a separate problem you have ix) claiming BT are the spawn of the devil x) frenetic spleen Generally the nearer to the top of that classification the more useful, and the nearer to the bottom the more I roll my eyes. Aim high, ladies and gentlemen. Commentswise I also note that collectively you're far more interested in my broadband woes than say buses through the Silvertown Tunnel, so why struggle to write 1500 words about the suburbs when corporate failure is an easier target? Do please bear with me during this difficult period. Full refunds are available if you don't think you're getting the service you deserve.

My partner, my cat, and I once missed a connecting flight due to a luggage hiccup. The staff got us replacement tickets for another flight 12 hours later. Maybe we could catch an earlier flight if there was space, they said. That was a possibility we were eager to explore. So I walked to the […] The post Top of mind appeared first on Herbert Lui.

Estimated fix time: Tue 01/04/2025 at 19:00 then Estimated fix time: Sorry we can't provide a fix date at the moment. Please check again later. then Estimated fix time: Mon 31/03/2025 at 02:34 then Estimated fix time: Sorry we can't provide a fix date at the moment. Please check again later. then Estimated fix time: Wed 02/04/2025 at 00:00 now Estimated fix time: Sorry we can't provide a fix date at the moment. Please check again later.

A restaurateur speaks up publicly for what he thinks is right. The people who think he’s wrong take action. They vandalize his restaurant. Glass is shattered. Mirrors broken. Furniture destroyed. He had invited his father to town to dine at the restaurant. That can’t happen now that the restaurant is in such bad shape. He […] The post Don’t fight back, fight forward with forgiveness appeared first on Herbert Lui.