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A social media post flew by today where someone was complaining that they stopped paying $180 for cable and now they're paying $200 for streaming apps. I see this sort of complaint a lot, and I find myself feeling like I'm taking crazy pills whenever I
Ryan Whitwam: ChatGPT Head Tells Court OpenAI Is Interested in Buying Chrome According to Turley, OpenAI would throw its proverbial hat in the ring if Google had to sell. When asked if OpenAI would want Chrome, he was unequivocal. "Yes, we would, as would many other parties," Turley
I don’t have time to read every dumb post about AI that comes across my feeds (it’s a new, massive, growing market so of course there are a bunch of people who are getting it way wrong), so I didn’t think much about this
Arvind Narayanan & Sayash Kapoor: AI as Normal Technology We articulate a vision of artificial intelligence (AI) as normal technology. To view AI as normal is not to understate its impact—even transformative, general-purpose technologies such as electricity and the internet are “normal” in our conception. But
Mark Crump: Slamming Into Walls The thought process behind this current post, was a long decision made quickly. It was a difficult decision as I spent a lot of time reconciling where I believe the future of computing to lie, and the reality of where computing is. The hard fact
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As we pack our bags and prepare for the adult-er version of BlackHat (that apparently doesn’t require us to print out stolen mailspoolz to hand to people at their talks), we want to tell you about a recent adventure - a heist, if you will. No heist story
A whistleblower at the National Labor Relations Board (NLRB) alleged last week that denizens of Elon Musk's Department of Government Efficiency (DOGE) siphoned gigabytes of data from the agency's sensitive case files in early March. The whistleblower said accounts created for DOGE at the NLRB downloaded three code repositories from GitHub. Further investigation into one of those code bundles shows it is remarkably similar to a program published in January 2025 by Marko Elez, a 25-year-old DOGE employee who has worked at a number of Musk's companies.
For your small business to survive, you need customers. Not just to buy once. You need them to come back, tell their friends, and trust you over time. And yet, too many small businesses make it weirdly hard to talk to them. Well, duh, right? I agree, yet I see small businesses fumbling this over and over. All the attention when discussing business is about giant corporations. Whether they’re selling servers or vehicles or every product under the sun, millions of dollars pass through their doors every day. Yet it is folly to apply the methodologies of giant companies to our small businesses. It sounds obvious, but I constantly see small businesses making it hard for customers to get in touch. If a customer does get through the “contact us” gauntlet, that small business often uses needlessly complicated enterprise software to talk with customers. Small businesses don’t get the spotlight, but they are the engine of the economy. To wit, in the United States: 99.9% of businesses are small Nearly half the private workforce is employed by small businesses They generate over 43% of the country’s GDP And beyond the stats, small businesses are who we turn to every day: your corner coffee shop, your local cleaner, your neighborhood software team. And don’t forget that every big business started small. Small businesses are the genesis of innovation. We all need small businesses to succeed. Most small teams aren’t trying to become giant corporations. They want to make a living doing work for a fair return. Many of them work hard in hopes of moving the needle from a fair return to a comfortable life, and maybe even some riches down the road. Yet it’s amazing how often it’s forgotten: you need customers to succeed. Success in small business starts with human conversation. While talking effectively with your customers does not guarantee success, it is certainly a requirement. Here’s what that looks like: a customer has a question and your team responds kindly, clearly, and quickly. Or sometimes your team wants to reach out with a question for a customer. It’s a simple, human interaction that cannot be done effectively by automation or AI. It’s the air your small business is breathing. Starve that air, and everything else suffers. Your product or service is almost secondary to building a healthy relationship with each of your customers. Big business doesn’t operate this way. We shouldn’t expect it to show us how to build real relationships. We’re doing our best here at Good Enough to build healthy, happy customer relationships. Whenever you write to us about any of our products, someone on the team is going to reply to offer help or an explanation or an alternative. Fact is, if you write to us about anything, we’re going to reply to offer help or an explanation or an alternative. As an online business, we’re talking with customers primarily over email. For us, Jelly makes those conversations easy to have—human, not hectic. Actual customer support is remarkable. Actual, healthy human relationships are important. Actual customer conversations are a key to small business success. Choose your actions and tools accordingly. If you liked this post, maybe you’ll like Jelly, our new email collaboration app for small teams!
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