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17

Inverse Grudges and Brand Burns

from Adrian Hanft, III: RSS Feed [alt+shift+b] in life

I am not the kind of person who thinks people should be rewarded for doing their job. That's why I surprised myself by calling an 800 number to praise the service of the guy who sold me a water heater. I look for Bill when I am at Lowes and struggling with a weekend home project because Bill gets me unstuck. When someone gets you unstuck a few times you become loyal to them.
over a year ago
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