Alexandra Pyzhik is an interior designer from Astana, co-founder of the design studio “A-Studio”, organized in 2009. Alexandra’s main specialization...

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Designforth Interiors created a functional and flexible office space in Indore for Avizva, focusing on spatial optimization, collaboration, and cultural...

In her best-selling book, Living Well By Design, Melissa Penfold addressed the basics of interior decorating.  Now she turns her attention to demonstrating what a powerful force design can be in boosting our physical and emotional well-being in her newest book, ‘Natural Living By Design’, Vendome Press, launches in April and available for Preorder now,  Continue Reading The post HAVE YOU PREORDERED YOUR COPY OF MELISSA’S NEW BOOK YET? first appeared on Melissa Penfold. The post HAVE YOU PREORDERED YOUR COPY OF MELISSA’S NEW BOOK YET? appeared first on Melissa Penfold.

Matt Biilman, CEO of Netlify, published an interesting piece called “Introducing AX: Why Agent Experience Matters” where he argues the coming importance of a new “X” (experience) in software: the agent experience, meaning the experience your users’ AI agents will have as automated users of products/platforms. Too many companies are focusing on adding shallow AI features all over their products or building yet another AI agent. The real breakthrough will be thinking about how your customers’ favorite agents can help them derive more value from your product. This requires thinking deeply about agents as a persona your team is building and developing for. In this future, software that can’t be used by an automated agent will feel less powerful and more burdensome to deal with, whereas software that AI agents can use on your behalf will become incredibly capable and efficient. So you have to start thinking about these new “users” of your product: Is it simple for an Agent to get access to operating a platform on behalf of a user? Are there clean, well described APIs that agents can operate? Are there machine-ready documentation and context for LLMs and agents to properly use the available platform and SDKs? Addressing the distinct needs of agents through better AX, will improve their usefulness for the benefit of the human user. In summary: We need to start focusing on AX or “agent experience” — the holistic experience AI agents will have as the user of a product or platform. The idea is: teams focus more time and attention on “AX” (agent experience) so that human end-users can bring their favorite agents to our platforms/products and increase productivity. But I’m afraid the reality will be that the limited time and resources teams spend today building stuff for humans will instead get spent building stuff for robots, and as a byproduct everything human-centric about software will become increasingly subpar as we rationalize to ourselves, “Software doesn’t need to be good for human because humans don’t use software anymore. Their robots do!” In that world, anybody complaining about bad UX will be told to shift to using the AX because “that’s where we spent all our time and effort to make your experience great”. Prior Art: DX DX in theory: make the DX for people who are building UX really great and they’ll be able to deliver more value faster. DX in practice: DX requires trade-offs, and a spotlight on DX concerns means UX concerns take a back seat. Ultimately, some DX concerns end up trumping UX concerns because “we’ll ship more value faster”, but the result is an overall degradation of UX because DX was prioritized first. Ultimately, time and resources are constraining factors and trade-offs have to be made somewhere, so they’re made for and in behalf of the people who make the software because they’re the ones who feel the pain directly. User pain is only indirect. Future Art: AX AX in theory: build great stuff for agents (AX) so people can use stuff more efficiently by bringing their own tools. AX in practice: time and resources being finite, AX trumps UX with the rationale being: “It’s ok if the human bit (UX) is a bit sloppy and obtuse because we’ll make the robot bit (AX) so good people won’t ever care about how poor the UX is because they’ll never use it!” But I think we know how that plays out. A few companies may do that well, but most software will become even more confusing and obtuse to humans because most thought and care is poured into the robot experience of the product. The thinking will be: “No need to pour extra care and thought into the inefficient experience some humans might have. Better to make the agent experience really great, so humans won’t want to interface with our thing manually.” In other words: we don’t have the time or resources to worry about the manual human experience because we’ve got all these robots to worry about! It appears there’s no need to fear AI becoming sentient and replacing us humans. We’ll phase ourselves out long before the robots ever become self-aware. All that said, I’m not against the idea of “AX” but I do think the North Star of any “X” should remain centered on the (human) end-user. UX over AX over DX. Email · Mastodon · Bluesky