AI can’t simulate human research participants yet, but it can help interviewers practice before meeting real users | AI answers can drain users’ cognitive budgets through several kinds of complexity | Let users type distant dates | Simplifying the NASA-TLX instrument for measuring task load | The “why” is the true value of user research | Activity theory recommends designing for the whole job | Filter overload swamps users | Who will hold the “commanding heights” of the AI economy?

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At the Alaska Airlines Flagship Lounge in SeaTac International Airport, the door is always open. Travelers seek lounges as an...