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TokyoDev has already reported that Japan really needs international developers. But the more Japanese companies we’ve interviewed, the more we’ve realized that a talent shortage is not the only reason for Japanese companies to hire from overseas. There are a host of other advantages to recruiting internationally, and a growing number of managers are beginning to recognize the benefits. To gain more perspective on how multinational teams enhance their Japanese companies, we conducted interviews with the following businesses: Autify, which provides an AI-based software test automation platform Beatrust, which provides solutions to help companies maximize their human capital Cybozu, Japan’s leading groupware provider DeepX, which automates heavy equipment machinery Givery, which scouts, hires, and trains world-class engineers KOMOJU by Degica, a payment processor MODE, which pioneers innovative solutions to connect the digital and physical worlds Yaraku, which offers web-based translation management Below we’ve compiled the top reasons they gave for hiring international developers, and the specific ways in which those developers have improved their businesses. These range from the obvious—a greater talent pool to draw from—to surprising and even counterintuitive upsides, such as improved domestic recruiting and sheer enjoyment. The global talent pool Because Japan is suffering a developer shortage, and particularly lacks specialized and senior engineers, Japanese companies are expanding their recruiting efforts worldwide to find the staff and skill sets they need. That was DeepX’s initial motive for hiring international engineers: they needed employees with advanced technical skills. At first, when the company was founded in 2016, DeepX only intended to hire Japanese engineers. However, robotics is a fairly rare specialty in Japan, and those engineers who have studied it were reluctant to work at a newly-formed startup. Consequently, in 2018, DeepX hired their first international engineer; now they employ engineers from 20 different countries. Givery ran into the same issue. Though founded in 2009, the company spent five years trying to find enough staff to develop its B2C programming learning service, but struggled to attract talent because the company wasn’t yet well-known in Japan. In 2014 they received an application from a recruitment service, for an international front-end engineer who didn’t speak much Japanese. Since management was already discussing how best to globalize, they decided to seize this opportunity, despite the fact that many managers did not speak English. Seven years later, half of Givery’s development team of 120 are non-Japanese and hail from 20 different countries. The immediate benefits of widening the applicant pool speak for themselves. However Makoto Mizukami, head of Customer Engineering at KOMOJU by Degica, thinks recruiting internationally isn’t just a solution for today: it’s future-proofing. Because Japan is facing a declining and aging population, Mizukami believes that companies will face increased long-term risks if they insist on only hiring Japanese employees. In order for companies to survive, they must expand the range of people they employ. According to Mizukami, this applies to more than international engineers: companies must create an environment that can accept a highly diverse range of workers, including immigrants, women, people with disabilities, and the elderly. As will be seen later in this article, hiring international workers often has the side effect of creating a more favorable work environment for all. Recruiting at home But hiring international workers has a surprising secondary benefit: it improves domestic recruitment as well. KOMOJU found this out firsthand when they hired Shogo Ito as Staff SRE, since his primary motivation for joining KOMOJU was to improve his English. In Ito’s previous job, while he’d had the opportunity to collaborate with overseas teams, he hadn’t felt immersed in an English environment. But since at KOMOJU English is the primary form of communication, Ito felt confident he’d have a chance there to improve his skills. Givery has also benefited from this trend. It was their initial struggle to find engineers locally that led them to recruit internationally. As their multinational development team grew, though, they discovered that their diversity attracted more Japanese talent as well. As a result, Givery is one of the few tech companies in Japan to meet its recruitment goals on a regular basis. International knowledge Companies that hire internationally usually discover that their new employees bring more to the table than expected. It’s not just a question of tech skills—they carry with them fresh information that broadens companies’ knowledge bases overall. In the case of Beatrust, information from international employees contributes directly to their product. “We have a talent collaboration platform,” explained Dr. Andreas Dippon, the Vice President of Engineering at Beatrust. “The focus is [helping] employees better work with each other. Currently we’re focused on selling this product to big clients in Japan, which all already have some diversification. “Of course in Japan it’s mainly Japanese people, but you also have international engineers joining the big companies as well. So how can we support them collaborating in their company where there’s a language barrier, where there are cultural differences?” Having engineers of different backgrounds, especially with our product, helps us better understand how users think. KOMOJU also credits their global team with improving their product. As every country has unique payment methods and financial rules, the “insider knowledge” of employees from that country has proven invaluable. KOMOJU specifically cited China, which uses a number of payment methods such as Alipay and WeChat Pay that are unfamiliar in Japan; according to them, Chinese employees have been extremely helpful in explaining those systems to the rest of the team. Mizukami gave another example of international knowledge proving helpful. A user who had a free Chinese email address was flagged by the fraud detection system. At that time, Mizukami said, a Chinese engineer told them that “People who use this address cannot be trusted, so it’s okay to ignore it.” With that engineer’s assistance, the team was able to respond to the situation appropriately. Other tech companies we spoke to cited the benefits of international knowledge more generally, but Cybozu in particular knows the value of global perspectives. An earlier attempt to take their product, Cybozu Office, to the US via a subsidiary failed—in part, executives decided, due to differences in business customs between the US and Japan. That was why, in 2022, Cybozu approached international expansion differently. This time they created the New Business Division, an English-first multinational development team specifically designed to help Cybozu adapt existing products to the global market. In addition, the team has been tasked with building new products from the ground up, with an international audience in mind. Staying abreast of new tech Another plus to hiring international engineers, and particularly those who speak English, is earlier access to new tools and technology. Ito at KOMOJU pointed out that information on new services and tools is usually spread through English online media, and that most Japanese engineers don’t keep up with English articles on the subject. This means that, until someone writes an “I tried it” style post in Japanese, information on the latest developments isn’t readily available to Japanese developers. Having international engineers on the team, who are accustomed to scanning the English-language web for new tools and methods, accelerates the process. In addition, since KOMOJU’s official company language is English, there’s no concern about finding software with a Japanese UI, which greatly expands their options. Ito explained that KOMOJU uses services that are not very familiar in Japan, such as JumpCloud, Tenable, Vanta, and Honeybadger. Takuma Tatsumi, a recruiter for Yaraku, confirmed that the latest technology is overwhelmingly in English, leading to asymmetry of information. Even at previous companies, Japanese CTOs would ask the international engineers, “What are the current technology trends?” But since Yaraku has hired a number of international members, they’re now able to keep up with the latest development trends and incorporate new technology when it is, in fact, new. Changes in work environment Most Japanese companies with multinational teams end up making substantial culture changes to accommodate international employees. This could be considered a downside; instead, those we spoke to agree that the evolution of their company’s work environment was one of the top benefits of international recruitment. “The advantage I can see is with a mix of mindsets and [thoughts on the] future of work from so many different places,” said Thomas Santonja, VP of Engineering at Autify. I found a lot of very, very rich discussions about what to do, what not to do, and why, and a lot of debate, which is at least in my experience rarer in a pure Japanese environment. “Canadian and American staff are the ones that are the most vocal about why and how to do stuff, and [they] try to engage to get other people’s opinions,” he added. “That actually created a culture which is not necessarily super common. . . . I believe injecting a North American mindset in the mix is very valuable for a Japanese company, from my side of the fence.” Scott Tullis, head of Global Recruiting at MODE, also endorsed a mix of non-Japanese and Japanese work styles. “We’re a unique hybrid,” he said. Thanks to our Bay Area origins, we have the Silicon Valley tech startup culture in terms of entrepreneurship and innovation, and we also incorporate some of the great aspects of Japanese work culture around teamwork and collaboration. “We’re fortunate to not have any of the more notorious elements of Silicon Valley startup culture here,” he added. “The term ‘bro culture’ comes to mind and is well known in the Bay Area, which we thankfully do not have at MODE. Rather, we foster a more collaborative, thoughtful, and humble culture where people are truly trusted.” While the Japanese side of the company has inspired an atmosphere of humility and cooperation, the American side has contributed a fully remote work policy which, as Tullis pointed out, “is a relatively newer concept in Japan.” “We have offices in San Mateo and Tokyo, as it’s still important to have face-to-face interactions to collaborate effectively and continuously build our culture,” he said. “At the same time, the option to work remotely makes our work environment very flexible, which is beneficial for many team members, especially working parents. Our team comes from a diverse range of backgrounds, so this flexibility is key to better meeting the needs of each individual.” When it comes to work policy, Dippon at Beatrust has leaned on his European background. “ So I come from Germany, with German work culture,” he said, “which is like, we take care to take holidays and take time off and don’t do immense overwork and so on. So I try to bring that culture into my team, which is often difficult, because especially [people from] Japan, China, Taiwan, and so on—they used to work lots of overtime all the time.” So when I told them, ‘Please take the day off,’ and they said, ‘Okay, I’ll take the day off, but I can work in the morning and evening,’ I told them, ‘No, take the day off, don’t come in.’ They were confused at first, but over time I think they adapted to some extent, and now they really enjoy it, and when they come back they come back fully-refreshed and eager. That being said, Dippon takes great care not to impose his own European work paradigms too much. In fact, he finds the cultural differences amongst his team members both fascinating and useful. “Every day is very interesting,” he said. “You learn a lot about their countries, about their work style, and you can benefit from their experience in their work style as well.” Like Santonja, Dippon has noted how international hires lead to a more open style of communication. “The culture benefit is huge . . . when you can foster open communication in your engineering team, which we have achieved now. . . . So everybody can clearly state their opinion and not hold back,” Dippon said. “Which is very different from Japanese culture, from what I’ve heard,” Dippon added. “Even the Japanese people we have, they like that, so they can clearly say their opinion without having to fear any rejection.” All three of the executives quoted above are, notably, international hires themselves. But many Japanese managers also cite the benefits of adapting their company’s work environment. In fact, Tatsumi of Yaraku compared the company’s international members to the introduction of Western culture into Japan at the end of the Edo period, which led to profound cultural changes. Makiko Nakayama, Yaraku’s Human Resources manager, agreed with this. Foreign members are very frank about the issues they face, which is why we’ve created an environment that’s easy for them to work in. Those changes include a new approach to employee communication and collaboration. When work output is low or the team runs into difficulties, rather than immediately thinking, “Maybe someone is slacking off,” Yaraku employees tend to ask, “Why is it like this?” and “How can we improve it?” They said that the chance to actively communicate and think of ways to improve together creates a cooperative corporate culture, which has become one of the biggest attractions of working at Yaraku. International hires also led to new policies around paid leave. As Nakayama explained, employees from overseas told HR, “It takes four days to go home and back, so even if I use my paid leave, I really don’t have much time to rest.” As a result, Yaraku now allows employees to work remotely overseas for 30 days a year. Likewise, DeepX reported that its foreign engineers enjoy their new holiday substitute leave system. This system allows engineers to take a lump sum of vacation any time they like, by treating normal Japanese holidays as working days, and granting the same number of paid holidays. In this way, engineers can take longer vacations when returning to their home countries. But according to Satomi Makino, the system isn’t just used by international hires—many Japanese engineers are happy to take advantage of it as well. I feel DeepX is a comfortable working environment that incorporates the good points of overseas companies. In our interview with Givery, they offered some specific recommendations to other Japanese companies looking to build multinational teams. They suggested starting hiring early in the formation of the company, before internal policies had been well-established. Their newly-hired international employees, Givery’s management found, had different needs and expectations from their Japanese workers. For example, international engineers made requests like, “Can I go to the gym for two hours during lunch?” or “I want to go back to my home country in December. Can I take a month off?” Because Givery didn’t have too many procedures in place, it was able to consider suggestions like these and implement more flexible, globalized workplace practices. If Givery had waited to build its multinational development team until its policies were more firmly established, it may have struggled more to adapt to the needs of its international employees. It’s fun It may seem like an odd consideration, but multiple interviewees cited an interesting reason for hiring international employees—it’s fun! Yaraku’s engineering team was born out of CEO Suguru Sakanishi’s question to himself: What would happen if I created a global engineering team in my own company? Before founding Yaraku, Sakanishi had previously been to the US and worked in an international environment. This experience made him realize how fun it is to work with people from various backgrounds, and inspired him to hire people from abroad. KOMOJU shared a story about a newly-hired Indonesian member’s introduction to Japan. In Indonesia he had a 10 megabit Internet line for 6,000 yen a month; then he learned that in Japan, he could get a 10 gigabit line for the same price. The new hire was so surprised he exclaimed, ‘What’s going on?!’ The whole team enjoyed hearing that and sharing in his excitement. Members at KOMOJU believe that seeing and appreciating cultural differences, especially through casual conversations like this, is one of the unique attractions of multinational teams. Dippon, at Beatrust, describes this kind of cultural sharing as “one of the biggest pluses for me.” It’s so interesting, sitting together after work and talking about, ‘Oh, what’s going on in your country?’ . . . You get this kind of information in the news and so on, but you almost never hear from a person from that country. Conclusion For developers interested in working at Japanese companies, these interviews should offer insight into why Japanese managers are also interested in hiring them. Most businesses like these are looking for candidates who can bring more to the table than their work skills alone. They’re searching for applicants who can contribute the international knowledge and English proficiency that their teams need to level up. These companies also don’t necessarily expect candidates to conform to Japanese business norms. In fact, employees who forthrightly (but politely) explain their needs and expectations can benefit all the workers at the company, not just those from overseas. That being said, developers should be prepared to meet these companies halfway, mostly by being genuinely interested in Japan. It isn’t just a question of being willing to adapt to a new country: these managers appreciate the fun and interest of employing someone from another culture, so they’re keen to share their own as well. As Yaraku put it, they place importance on whether or not the candidate is specifically interested in this country, because that’s one of the greatest values that Yaraku can offer: “enjoying Japan.” To learn more about how you can work in (and enjoy) Japan, check out our job board or extensive library of articles. To continue the conversation, join the TokyoDev Discord.
I recently had the pleasure of reading anthropologist David Graeber’s 2018 book, Bullshit Jobs: A Theory. Graeber defines a bullshit job as, a form of paid employment that is so completely pointless, unnecessary, or pernicious that even the employee cannot justify its existence even though, as part of the conditions of employment, the employee feels … Continue reading Is ops a bullshit job?
I found inspiration for this pitcher's glaze design in the night sky. Whenever I feel lost, I know I can always look up and be under the same night sky, no matter where I am. Whenever I feel alone, I know I can always look up and feel connected to humanity, everyone else looking up at the same sky. Whenever I feel all is lost, the vast darkness in the night sky reminds me there are so many possibilities out there that I haven't even thought of yet. My studio practice is on a partial pause for an unknown amount of time right now; every piece I make is stuck in the greenware stage as I continue to save up to buy kilns and build out the glaze and kiln area. In some moments, this pause feels like a rare opportunity to take time to make more experimental and labor intensive pieces, but in other moments, I am overwhelmed by the feeling that pieces without a completion timeline on the horizon are just not worth doing. It's easy to bask in fleeting bursts of inspiration; it's harder to push through the periods where nothing feels worth doing. It's especially when the waves of anxiety about the unknown future of my studio practice and the waves of anxiety about the direction of the US government and the future of my country come at me at the same time. I try to ground myself, to keep myself from spiraling. I name things I can see, smell, hear. At night, I look to the dark sky. When I can, I reread Rebecca Solnit's Hope in the Dark: Hope locates itself in the premises that we don't know what will happen and that in the spaciousness of uncertainty is room to act. When you recognize uncertainty, you recognize that you may be able to influence the outcomes–you alone or you in concert with a few dozen or several million others. Hope is an embrace of the unknown and the unknowable, an alternative to the certainty of both optimists and pessimists. Optimists think it will all be fine without our involvement; pessimists take the opposite position; both excuse themselves from acting. It's the belief that what we do matters even though how and when it may matter, who and what it may impact, are not things we can know beforehand. We may not, in fact, know them afterward either, but they matter all the same, and history is full of people whose influence was most powerful after they were gone. May we all find hope in the dark and choose to act.
When we think about AI, we can't only think of what it has generated. We need to think about what it does to what the world has already created. The post What happens to what we’ve already created? appeared first on The History of the Web.