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How to tactfully answer awkward client questions

from Nela Dunato Art & Design [alt+shift+b] in design

The first time you get a challenging question will always feel uncomfortable, and you’ll probably say something you’ll regret later. But that interaction is a valuable lesson, and the trick is to get prepared for the next time someone asks you the same question—because there will definitely be a next time. Here are my polite, no-nonsense answers to questions about pricing, free work, discounts, extra revisions, scope creep, NDA-s and other things that make you sweat.
24th Nov 2022

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