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Chris Rock asked a young comic what he did that day. “Nothing,” the young comic said. “But I’m going to do a set tonight.”  “You make money during the day. You collect it at night,” Chris responded. “During the day is where the money is made.” There’s a writing lesson here: While comics and comedians […] The post Making the money vs. collecting it appeared first on Herbert Lui.
2 months ago

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More from Herbert Lui

Optimism vs. delusion

Making the choice to be optimistic is always worth it, especially when it’s the more difficult decision to make. As Bob Iger, who leads Disney, puts it, optimism is the ability to focus on what matters—steering your team towards the best possible outcome, and moving forward in spite of setbacks. It also means letting go […] The post Optimism vs. delusion appeared first on Herbert Lui.

2 months ago 22 votes
Define your work

What do you do? Who do you do it for? Why? Answering these questions, and others like them, is hard work. It can also feel painful, because you commit to being labelled. Even though you contain multitudes, you’re making a decision: you will be known for one thing, for now and in the future. Your […] The post Define your work appeared first on Herbert Lui.

2 months ago 20 votes
Participate, even if you’re not prepared

In an ideal world, you’d be prepared for everything you want to participate in. That’s not realistic though. New opportunities pop up all the time. It can feel tempting to want more time to prepare for all of it. What tends to happen is you don’t have energy to, or you’re not able to prioritize […] The post Participate, even if you’re not prepared appeared first on Herbert Lui.

2 months ago 19 votes
You meet ten people…

Two will like you. There is potential to become best friends. Seven will feel indifferent towards you. You will become acquaintances at best. One will dislike you. At best, you will both treat each other with civility. You can’t please everyone. Sometimes—perhaps many times—in order to meet the two people, you need to sort through […] The post You meet ten people… appeared first on Herbert Lui.

2 months ago 23 votes
Customer satisfaction builds momentum

A business delivers a good product or service to a customer. A satisfied customer tells other people about the business. Those people find the business and become customers. As the years go by, the business builds enough of a reputation and customer base to sustain itself. If we agree that’s the core loop of a […] The post Customer satisfaction builds momentum appeared first on Herbert Lui.

2 months ago 17 votes

More in travel

Springfield Park

Earlier this week the Mayor opened London's largest new park since the 2012 Olympics. It's Springfield Park in Tooting, and given Sadiq went to school less than half a mile away he was surely* well chuffed. Springfield Park covers 32 acres around the rim of a new health campus, so is a substantial chunk of recreational space. It has grassy bits, wetland bits, humpy bits, wildflower bits and also a pavilion cafe for the purchase of coffee and croissants. It's not a cross-the-capital must-do but it is very pleasant and a proper local boon. It also has quite a history. Springfield Mental Hospital after WW1. At its peak it had over 2000 patients and also an adjacent dairy farm to keep several of them occupied. Parts of that farm were sold off for housing, then the remainder for a girls' secondary school and a 9-hole golf course. The Central London Golf Centre opened in 1992 (polo shirts and smart tops only) and proved a popular destination for inner city golfers, even Michael Aspel. You can perhaps see where this is heading. ageing buildings, so 15 years ago a decision was made to rebuild and restructure. A modern health campus was planned intermingled with over 1200 new homes, literally embedding mental health services within the community. What we have now is Springfield Village incorporating Springfield University Hospital... and on the site of the old golf course is Springfield Park. Springfield Village's focal point is Chapel Square, one side of which is the Victorian hospital chapel which is now occupied by a proper gymnasium (i.e. for doing gymnastics rather than grunting and pumping). The square would be a nice place to sit were most of it not occupied by a zigzagging ramp, leaving space for just three long concrete perches. What is nice is that those mingling outside the cafes could be medical staff, could be mental health patients or could be flat-owning professionals from around the corner, and everyone just gets on together, or at least appears to. The original hospital building still stands and from the park resembles a huge stately home with multiple branching wings. The NHS has entirely evacuated leaving room for an exclusive collection of luxury apartments, obviously, because something's got to help fund all this regeneration. It's been branded The 1840 to help emphasise its historic provenance, although only the central hub with 1 8 4 0 written in the brickwork is really that old and one wing should more accurately be called The 1874. More awkwardly it creates a vast gated enclave in the heart of Springfield Village, making it unnecessarily awkward for those in the plebbier flats on Springfield Drive to reach the park. wetland stripe along the western edge. I don't think these are converted water hazards, they're a bit deep for that, but I did spot dragonflies from the footbridge and also copious butterflies in the long grass alongside. One large grass oval is essentially an amphitheatre, or alternatively a picnic terrace, while a web of paths weaves throughout making this a good spot for a jog or stroll. The obligatory fitness circuit has been included, although each piece of apparatus is really no more than a few chunks of wood so probably cost the developers less than installing a couple of fitted kitchens. Intriguingly it is still the developers who have long-term responsibility for the park, Wandsworth council having turned down the offer of buying it for £1 because they couldn't afford the upkeep. A word about the local bus service. Route G1 has always dropped by, in a ridiculously contorted way, and back in May route 315 was extended to terminate here as well. Absurdly only one bus stop has been provided within the whole of Springfield Village, despite two being shown in the consultation documentation. Alas the proposed stop near Chapel Square never materialised, the pavement's edge instead occupied by parking bays, so the bus goes over 900m without stopping straight past where most people work and live. I don't know who didn't liaise with who but it is a criminal waste of public transport opportunity. look down towards a sensory garden, a cylindrical shelter, a playground area and the inevitable cafe which opened last Saturday. Toast Stores are offering a very limited menu at present but the pavilion was packed out yesterday suggesting Springfield Park's already sprung to life. * never risk a surely "This is an extremely disappointing decision and a slap in the face to thousands of local residents whose views have been disregarded by the Secretary of State, Eric Pickles," he said. "I am delighted to join the local community and pupils from my old primary school to open this incredible new park," he said. "Springfield Park is a great new facility and a key part of the transformation at Springfield Hospital that is providing much-needed affordable homes and green spaces for local people." But that's politics.

5 hours ago 2 votes
Snail mail

Yesterday Ofcom agreed to Royal Mail's request to deliver 2nd class mail slower and on fewer days. Great, said Royal Mail, we'll start doing just that from 28th July. You'll either have to post your letters and cards earlier or shrug and put up with it. a) Saturdays will be excluded The Saturday thing This means if you want a letter to arrive by Saturday, you'll have to readjust your posting date so it arrives by Friday. For example if someone you know has a birthday on Saturday 26th July, posting it three days before on Wednesday July 23rd should be adequate. But if someone you know has a birthday on Saturday 2nd August, it'll need to go in the box a day earlier on Tuesday 29th July. change won't affect letters posted on Sundays, Mondays and Tuesdays because these should continue to arrive before Saturday. But it will affect letters posted on Wednesdays, Thursdays, Fridays and Saturdays, all of which should arrive later because Saturday's no longer a "working day". do still have to be collected on Saturdays and Royal Mail doesn't know which is which until they've been collected. However although 1st class letters will continue to enter the sorting process immediately, 2nd class letters can now be set aside on Saturday and sorted on Monday. The alternate weekdays thing Here's their graphic. Effectively Royal Mail will split their delivery routes into two halves, A and B. On any particular day only one or the other will get 2nd class deliveries. This means only half the staff will be needed, hence considerable savings. Previously you'd never go more than two days without a potential 2nd class delivery. Now you might go four days without one, with either Friday-Sunday or Saturday-Monday skipped each week. Also the A/B pattern won't always be rigidly stuck to. In weeks with a Bank Holiday Monday the same delivery pattern as last week will apply, so Week 1 will be followed by Week 1 or Week 2 by Week 2. It means the usual gap of '2 working days' will still apply, even if in reality that means no 2nd class post from Thursday to Tuesday or from Friday to Wednesday. The eased target thing At present Royal Mail have three potential days to deliver 2nd class mail and still hit their target. In the future they may have two potential delivery days or they may have just one, depending on which Week it is. For example a 2nd class letter posted on Monday could currently be delivered on Tuesday, Wednesday or Thursday. In future the delivery window will either be Tuesday/Thursday or just Wednesday, which doesn't leave Royal Mail much room for error. 1st class targets are also being changed. Currently 93% should be delivered the next day and this is being reduced to 90%. Ofcom argues this should aid efficiencies and is still higher than comparable European countries. Again there's a new 'tail' target, specifically that 99% of 1st class mail be delivered in three days.  within 1 daywithin 3 dayswithin 5 days 1st class90% (was 93%)99% (new)  2nd class 95% (was 98.5%)99% (new) An example A few other snippets from the Ofcom consultation In summary Ofcom wants you to know two things... ✉ Unless there are 1st class or other priority letter or parcels for you, you will not receive letter deliveries on Saturday. ✉ Any 2nd class letters posted on Wednesday to Saturday may arrive a day later than now (excluding Sunday).

yesterday 2 votes