More from Herbert Lui
Making the choice to be optimistic is always worth it, especially when it’s the more difficult decision to make. As Bob Iger, who leads Disney, puts it, optimism is the ability to focus on what matters—steering your team towards the best possible outcome, and moving forward in spite of setbacks. It also means letting go […] The post Optimism vs. delusion appeared first on Herbert Lui.
What do you do? Who do you do it for? Why? Answering these questions, and others like them, is hard work. It can also feel painful, because you commit to being labelled. Even though you contain multitudes, you’re making a decision: you will be known for one thing, for now and in the future. Your […] The post Define your work appeared first on Herbert Lui.
In an ideal world, you’d be prepared for everything you want to participate in. That’s not realistic though. New opportunities pop up all the time. It can feel tempting to want more time to prepare for all of it. What tends to happen is you don’t have energy to, or you’re not able to prioritize […] The post Participate, even if you’re not prepared appeared first on Herbert Lui.
Two will like you. There is potential to become best friends. Seven will feel indifferent towards you. You will become acquaintances at best. One will dislike you. At best, you will both treat each other with civility. You can’t please everyone. Sometimes—perhaps many times—in order to meet the two people, you need to sort through […] The post You meet ten people… appeared first on Herbert Lui.
A business delivers a good product or service to a customer. A satisfied customer tells other people about the business. Those people find the business and become customers. As the years go by, the business builds enough of a reputation and customer base to sustain itself. If we agree that’s the core loop of a […] The post Customer satisfaction builds momentum appeared first on Herbert Lui.
More in travel
Happy Birthday to TfL, who are 25 years old today. Celebrations started in January with a panoply of posters highlighting past successes, also scattered silver roundels reminding Londoners that Every Journey Matters. But the actual birthday is today, a founding date shared with the Greater London Authority because they're 25 too. Greater London Authority Act finally kick in. Ken's levers at this time were few and his budget small, but all the powers and public scrutiny we now take for granted started here. building's since been sold off as housing - to be more precise 169 flats and a health club - and I wonder if the current occupant of Room AG16 realises how historic their apartment is. Agenda and the Minutes for that inaugural meeting, and indeed of every Board meeting since. London's transport had been centrally controlled since 1933 when the London Passenger Transport Board was formed, followed sequentially by the London Transport Executive, London Transport Board and London Regional Transport. To the general public they were long known simply as London Transport. 25 years ago saw a switch to the more user-friendly Transport for London, a name recognising that the Mayor and Board were working on behalf of Londoners. What's interesting here is the italicisation of 'for' in the name Transport for London, this on every mention in the minutes and even in the three-letter acronym. It's always TfL, never TfL, a really powerful branding statement which at some point in the subsequent years was summarily ditched. TfL is no longer quite so for London as on the day it was born. It's clear that those present recognised this was a new dawn for London's transport, both in terms of public accountability and the potential for improving the lives of Londoners. That said there were in fact two meetings on that first day, a public one and a private one, because there will always be sensitive topics better not shared. Traffic Director for London Dial-a-Ride The biggest omission from that list, if you look carefully, was London Underground Limited. It would be 2003 before this was finally transferred across to TfL control. The tube was held back to allow the government time to set up a public–private partnership model separating out trains and infrastructure, a PPP model they knew Ken Livingstone would vehemently oppose. This he did but it went through anyway, at least until infracos failed to deliver and by 2010 everything would be back in house. Bob Kiley was appointed in the top role. Fares would be a focus of the second Board meeting on July 27th. Ken took issue with the government's assumption that fares should increase 1% in real terms in January 2001, instead sticking to inflation-based rises on the tube and a fares freeze on the buses. He also expressed an aspiration to introduce a flat fare for all buses across London, rather than £1 for journeys in Zone 1 and 70p elsewhere. Meanwhile a decision was made to end the right of senior TfL staff to a company car, "with appropriate compensation in negotiation with the individuals affected". From a lowly start in a Westminster meeting room to today's back-slapping celebrations, the last 25 years have seen TfL grow from a fledgling organisation still finding its feet to a world-class brand-obsessed innovator delivering better transport to millions. It's been quite the journey, but then Every Journey Matters.
Hard as it may be to believe from my supremely easy-going and liberal attitude these days (no laughing at the back), there was a time when I was, well, if not completely anti-vegan then certainly vegan-skeptic. To someone who once considered vegetarianism radically restrictive, veganism seemed like vegetarianism with the few remaining good bits (butter, cheese, cream, eggs) taken out, a path taken only by people who didn't really like food in the first place and were looking for a more socially acceptable word to substitute for "dietary neurosis". And certainly, there are cuisines that (for want of a better word) "veganise" better than others. Most of the SE Asian and Indian subcontinent handle veganism supremely well - certain subgenres of Indian food are largely vegan anyway, and I have it on good authority from a vegan friend who went on holiday to Thailand recently that he ate extremely well almost everywhere. Just don't try being a vegan in France - one member of my family recently asked for a vegan alternative to a set menu starter and was served pâté de foie gras, a substitution very much from the Nana Royal attitude to hospitality. Sushi, with its focus on fresh fish, doesn't seem like an obvious cuisine to lend itself to going vegan, but then chains like Pret and Wasabi have done so for a number of years already with their avocado and cucumber rolls. What if it was done properly, with a chef's attitude to detail and with real presentational flair? Studio Gauthier attempts to do just that, making excellent sushi that just happens to have no animal in it. Can it really work? Well, in a word, yes. The first thing to arrive to our table was this cute presentation of plant-based "caviar", the deception strengthened by being served in a little custom-printed caviar tin. The "caviar" itself was remarkably realistic - certainly the equal to the lumpfish roe you can get from Tesco, probably even nicer - and underneath was a layer of creamy, salty plant-based crème fraiche of some kind (probably made from nuts but don't hold me to that). It was all rather lovely, despite the vegan blinis perhaps not working quite as well as their butter and milk-based counterparts and also being somewhat burned. Passing the huge open kitchen a little later, I noticed one of the staff despondently picking through a pile of burned blinis for the occasional one that could be salvaged and used, so clearly something had gone wrong in the preparation that day. I'm sure they're normally a lot better than this. When it comes to accurately describing the actual sushi, I'm going to have a bit of an issue, as some of the very clever techniques they used to recreate the standard sushi sets are quite beyond my powers of deduction. But alongside avocado nigiri here are "salmon" and "tuna" nigiri made, I'm told from tapioca starch with more fake tuna urumaki, all of it more than convincing. What also helped was that the sushi rice was warm - a detail that plenty of "actual" (and far more expensive) sushi places get wrong. Another plate of nigiri featured chargrilled aubergine, piquillo peppers with passion fruit chutney and, in the centre there, "Green Dynamite" - crisp rice fritters topped with tofu "crab", and sliced jalapeño dotted with sriracha. Thoughtfully put together and each mouthful bursting with flavour, I think it was about this point that I completely forgot I was eating plant-based food and was just eagerly looking forward to the next thing to arrive. More "tuna" and avocado and truffled miso nigiri came sharing a plate with a bitesize inari - a spongey, sweet tofu thing stuffed with soft, warm rice. Inari are actually vegan anyway, so perhaps the success of this shouldn't be too much of a surprise, but it was still a very good example of its kind, and right up there with the caviar as one of my favourite things overall. With a couple of cocktails, the bill came to £43pp, more than reasonable for London these days, certainly for food which although doesn't contain any expensive protein did still clearly have a lot of work and thought gone into it. I'm just docking a couple of points firstly for the burned blinis, and also for slightly inexperienced service charged at slightly-over-normal 15% - we had to ask a couple of times for various things. Also, the room isn't air-conditioned which you could just about get away with when it's 28C (the day we visited) but once it goes over 30C, which it often does in London these days, you're not going to want to be there very long. Still, these are niggles. Even a committed protein eater like me had a blast at Studio Gauthier - it's intelligent, enjoyable food done well in attractive yet informal surroundings, and for not very much money at all. For vegans though, this could very easily be everything they ever wanted in a restaurant, where instead of having to choose between the only plant option (usually mushroom risotto, or something involving butternut squash) or going hungry, they can have anything they want from this enticing menu, and be just as smug and satisfied as their protein-eating friends anywhere else in town. And that alone has to be worth a trip, surely? 8/10
A Nice Walk: A London Loop (6 miles) Sometimes you just want to go for a nice walk, nothing too taxing, leafy shade, river valleys, wildlife-adjacent, pretty views, a bit of heritage, a bit of a stroll, won't take all day. So here's a scenic loop some distance from the centre of London, not excessively arduous but a nice walk all the same. . Start your watch, we should be back here within three hours. Ahead is one of the finest green spaces on the walk, several acres with a full right to roam, although our designated path sticks to one side. I spy ducks, geese and swans and also get to dodge occasional fallen branches. Someone's put a lot of effort into their cottage garden with hollyhocks and sunflowers all ablaze, also pristine vegetable beds boasting runner beans, rhubarb and marrows. Mind the nettles beside the path. Now that's unfortunate - an old red phonebox with a jammed door and a broken glass pane through which has been posted an ugly pile of bottles and other litter. A waymarker atop a pole confirms I'm on the right track but also exudes an air of local irrelevance, also the map at its foot has faded since Neville installed it. Full steam ahead past plants with spiky fronds, also a squat conifer where bees hunt nectar deep in its bright pink flowers. I wouldn't have known that tree was a Mediterranean oak if it didn't have a plaque underneath. A family cycles by with what looks like a picnic scattered across their collective baskets. Occasionally there are raised benches to sit on, generally empty, but also an abandoned pushchair and what looks like a septic tank so best walk on. Someone's written "Big Dave Foxcroft - LEGEND" on the wall, also "Wilma is one of a kind" - she gets two mentions. For wildlife watchers a lone seagull sits on a post, a crow swoops off with a beakful of something, a butterfly emerges fom the undergrowth and the lamps have a patina of spider's web. Across the stream is a large house with what sounds like an alarm blaring non-stop. . This section of the walk is blessed with fine gardens flowering with some kind of large daisy, also something purple and heatherish, also deep holly but no barbecues please. The water's edge is littered with half-bricks and half-pipes, meanwhile the water ripples with occasional twigs and bottles. A phone mast is visible in a gap between the rooftops on the horizon. My favourite passing t-shirt is 'Made In The North, Forged In Gravy', just ahead of 'Catzilla Ate My Hamster'. The path broadens on the far side as it approaches a quiet road with a seemingly-unnecessary pedestrian crossing. The subsequent climb looks like it's approaching another churchyard but bears left prematurely past a cluster of Christmas trees to skirt the back door of the building instead. Spring's flowers may have faded but the hanging baskets here are a persistent riot of colour as the path drops gently into a separate river valley. Don't expect to see any water this time, not in the current climate. The pub by the crossroads offers a choice of proper roast or Vegan Wellington. The largest open space is of course pencilled in for commercial development, even out here. It is indeed a properly scenic spot but the majority of Londoners live nowhere nearby. Ian Visits blog I am fortuitously able to tell her. The path weaves more contortedly now, eventually entering a large field with holly hedges, shady oaks and group of friends enjoying a summer picnic. On the far side I pass a man dressed as a monk, also two sturdy men in Iron Maiden t-shirts, before crossing the busiest road on the walk so far. The whiff of sewage is intermittently apparent, also an outburst of shrubbery, also an ambulance sadly on call. Three agricultural carts have been repurposed and topped with potted plants which I consider to be very pleasant. Threading onwards passers-by now outnumber trees and hedgesparrows are less common. I have to hand it to the walk's creators, I don't think I've been down this alleyway before despite coming mighty close, although I don't like how it smells of wee. Initially I miss the penultimate alley because the waymarkers have failed again, or maybe I just wasn't looking carefully enough. On the final approach a lemon has made a bolt for freedom, also I swear those sunflowers are fake. And on returning to my starting point I see someone's now arranged a rows of deckchairs across the grass where I expected the information board would be so how would anyone know a walk starts here? They launched this circuit with such high hopes but I bet I'm the only person to have followed it today, which is a damned shame given the inherent glories of this corner of the capital.
The news from Havering (black holes, Schrodinger's bus and thatched rabbits) roundabout in north Havering has closed to traffic for 12 weeks. It is an almighty constriction. Gallows Corner flyover can be strengthened, even made safe for HGVs, safeguarding it for the next 60 years. But this requires sensationally savage road closures because the A12 arterial is already such a barrier that there's essentially no other way to cross from one side to the other. Through traffic is being diverted via the M25, which is miles and miles, and local traffic faces lengthy tortuous detours via insufficient roads increasingly choked with cars. From the south it makes a trip to the mega-Tesco basically unattainable and from the north it makes a quick nip into Romford most unwise. The only traffic permitted through the junction is public transport (and taxis and emergency vehicles) so the smart way across is by bus, but routes have reduced frequencies and anything trying to get through has to wait at temporary traffic lights (a 3-way junction with an approximate four-minute cycle time). I watched a suspicious number of vehicles trying to get through anyway, then struggling to reverse when they discovered their exit was blocked, blocking everyone else. Pedestrians can still cross but it's poorly signed, and basically stay the hell away unless you live here, in which case my deepest summer commiserations. A highly unexpected casualty of the Gallows Corner closure is the 375, one of London's least frequent buses which normally pootles out of Romford to serve the village of Havering-atte-Bower. For the duration of the closure it will instead terminate at Chase Cross, i.e. the urban 3 miles will be chopped off and only the rural lunge into Essex will remain. This is particularly rubbish for residents of H-a-B because it means their only bus won't even reach some shops, let alone a station, the intention being that they switch to/from the 175 to complete their journey. I went to ride this embarrassment of a stunted bus yesterday. A huge poster outside Romford Station warned potential passengers that the 375 wouldn't be stopping anywhere near here until September... so it was a bit of a surprise when a 375 rolled in at the bus stop opposite and disgorged several passengers. It was even more of a surprise when the supposedly non-existent bus reappeared and took a dozen of us out of central Romford. We passed at least six bus stops with a yellow poster claiming the bus we were on wasn't running, then drove straight past the stop where the journey had been due to start. I rode the bus all the way into Essex, way out beyond Stapleford Abbotts almost to the M25, and at Passingford Bridge the driver swung round and took a growing cargo of passengers all the way back to central Romford again. So is the 375 buggered or not? • According to TfL's bespoke Gallows Corner webpage, the 375 definitely isn't serving Romford. • According to TfL's Bus Changes webpage, the 375 is not mentioned so must be running normally. • According to a poster outside Romford station, the 375 won't be back until September. • According to the Countdown display it's due in 3 minutes. • According to the 375 webpage and various apps, all's normal. • According to every ounce of pre-publicity, Chase Cross only. restored, not a moment too soon, by a public body intent on carving up the borough. That building is Upminster Tithe Barn, built in the mid 15th century on the orders of the Abbot of Waltham Abbey. At 44m it's not quite as long as Harmondsworth's but it is believed to be London's oldest thatched building. It was also in an increasingly poor state, so much so that it was added to Historic England's Heritage At Risk list in 2023, and with its damaged timbers and leaky roof could simply have decayed away. Financial rescue came from a most unlikely place, namely National Highways who contributed £650,000 towards full restoration. A team of master thatchers and other craftspeople started in January and were done by June, and the resulting finish does indeed look splendid. 11,000 bundles of water reed were used to rethatch the roof and it looks properly crisp, like a recently barbered cut. Up top are a particularly striking pair of thatched hares named Willow and Hunter by local schoolchildren, added as a final decorative flourish. Three lightning conductors have been added in the hope that the new fire alarms will never be needed. The intention is to retain the barn for public use, indeed the superbly quirky Museum of Nostalgia is due to be back inside and offering Open Days again next year. As yet nobody's found the cash to install toilets, and if you go along today all you'll see is a smart locked building beside a dusty car park, but this fine survivor is indeed back on the map. Lower Thames Crossing. This is the new road tunnel between Essex and Kent which will scythe off through fields around North Ockendon and help declog the QE2 Bridge, and which was given the financial go-ahead just last week. Grants from the Lower Thames Crossing Designated Funds have been offered to over 50 community projects including Purfleet Heritage Centre, a local Scout Group, a bike skills area in Gravesend and Thurrock LGBTQ+ Network. It may seem perverse to be donating cash allocated to road building to rethatch a barn nowhere near the proposed dual carriageway, indeed a cynic might suggest National Highways are only doing this to take some of the eco-heat out of their hugely controversial tunnel project. But wouldn't it be nice to be able to drive under Gravesend Reach, and aren't those boxing hares superb?