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When I was a teenager, I wanted to be a sports commentator. I enjoyed watching sports, and I liked talking, so that sounded like a sweet job. My family gave me a hard reality check:  How many people were there on TV that looked like me? How often did such job opportunities open up? What […]
5 months ago

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More from Herbert Lui

Optimism vs. delusion

Making the choice to be optimistic is always worth it, especially when it’s the more difficult decision to make. As Bob Iger, who leads Disney, puts it, optimism is the ability to focus on what matters—steering your team towards the best possible outcome, and moving forward in spite of setbacks. It also means letting go […] The post Optimism vs. delusion appeared first on Herbert Lui.

2 months ago 22 votes
Define your work

What do you do? Who do you do it for? Why? Answering these questions, and others like them, is hard work. It can also feel painful, because you commit to being labelled. Even though you contain multitudes, you’re making a decision: you will be known for one thing, for now and in the future. Your […] The post Define your work appeared first on Herbert Lui.

2 months ago 20 votes
Participate, even if you’re not prepared

In an ideal world, you’d be prepared for everything you want to participate in. That’s not realistic though. New opportunities pop up all the time. It can feel tempting to want more time to prepare for all of it. What tends to happen is you don’t have energy to, or you’re not able to prioritize […] The post Participate, even if you’re not prepared appeared first on Herbert Lui.

2 months ago 19 votes
You meet ten people…

Two will like you. There is potential to become best friends. Seven will feel indifferent towards you. You will become acquaintances at best. One will dislike you. At best, you will both treat each other with civility. You can’t please everyone. Sometimes—perhaps many times—in order to meet the two people, you need to sort through […] The post You meet ten people… appeared first on Herbert Lui.

2 months ago 23 votes
Customer satisfaction builds momentum

A business delivers a good product or service to a customer. A satisfied customer tells other people about the business. Those people find the business and become customers. As the years go by, the business builds enough of a reputation and customer base to sustain itself. If we agree that’s the core loop of a […] The post Customer satisfaction builds momentum appeared first on Herbert Lui.

2 months ago 17 votes

More in travel

Snail mail

Yesterday Ofcom agreed to Royal Mail's request to deliver 2nd class mail slower and on fewer days. Great, said Royal Mail, we'll start doing just that from 28th July. You'll either have to post your letters and cards earlier or shrug and put up with it. a) Saturdays will be excluded The Saturday thing This means if you want a letter to arrive by Saturday, you'll have to readjust your posting date so it arrives by Friday. For example if someone you know has a birthday on Saturday 26th July, posting it three days before on Wednesday July 23rd should be adequate. But if someone you know has a birthday on Saturday 2nd August, it'll need to go in the box a day earlier on Tuesday 29th July. change won't affect letters posted on Sundays, Mondays and Tuesdays because these should continue to arrive before Saturday. But it will affect letters posted on Wednesdays, Thursdays, Fridays and Saturdays, all of which should arrive later because Saturday's no longer a "working day". do still have to be collected on Saturdays and Royal Mail doesn't know which is which until they've been collected. However although 1st class letters will continue to enter the sorting process immediately, 2nd class letters can now be set aside on Saturday and sorted on Monday. The alternate weekdays thing Here's their graphic. Effectively Royal Mail will split their delivery routes into two halves, A and B. On any particular day only one or the other will get 2nd class deliveries. This means only half the staff will be needed, hence considerable savings. Previously you'd never go more than two days without a potential 2nd class delivery. Now you might go four days without one, with either Friday-Sunday or Saturday-Monday skipped each week. Also the A/B pattern won't always be rigidly stuck to. In weeks with a Bank Holiday Monday the same delivery pattern as last week will apply, so Week 1 will be followed by Week 1 or Week 2 by Week 2. It means the usual gap of '2 working days' will still apply, even if in reality that means no 2nd class post from Thursday to Tuesday or from Friday to Wednesday. The eased target thing At present Royal Mail have three potential days to deliver 2nd class mail and still hit their target. In the future they may have two potential delivery days or they may have just one, depending on which Week it is. For example a 2nd class letter posted on Monday could currently be delivered on Tuesday, Wednesday or Thursday. In future the delivery window will either be Tuesday/Thursday or just Wednesday, which doesn't leave Royal Mail much room for error. 1st class targets are also being changed. Currently 93% should be delivered the next day and this is being reduced to 90%. Ofcom argues this should aid efficiencies and is still higher than comparable European countries. Again there's a new 'tail' target, specifically that 99% of 1st class mail be delivered in three days.  within 1 daywithin 3 dayswithin 5 days 1st class90% (was 93%)99% (new)  2nd class 95% (was 98.5%)99% (new) An example A few other snippets from the Ofcom consultation In summary Ofcom wants you to know two things... ✉ Unless there are 1st class or other priority letter or parcels for you, you will not receive letter deliveries on Saturday. ✉ Any 2nd class letters posted on Wednesday to Saturday may arrive a day later than now (excluding Sunday).

yesterday 2 votes
The most visited attractions in each English county

The most visited attractions in each English county Visit England) [data is for 2024] Bedfordshire: Whipsnade Zoo, Wrest Park, Shuttleworth Collection Berkshire: Windsor Great Park, Windsor Castle, Basildon Park Bristol: Arnos Vale Cemetery, Bristol Zoo, Wake the Tiger Buckinghamshire: Cliveden, Stowe, Bletchley Park Cambridgeshire: Fitzwilliam Museum, IWM Duxford, Anglesey Abbey Cheshire: Chester Zoo, Tatton Park, Chester Cathedral Cornwall: Eden Project, St Michael's Mount, Tintagel Castle County Durham: Beamish, Durham Cathedral, Locomotion Cumbria: Windermere Lake Cruises, Ullswater Steamers, Ravenglass & Eskdale Railway Derbyshire: Chatsworth, Calke Abbey, Hardwick Hall Devon: Plymouth Aquarium, RHS Garden Rosemoor, Killerton House Dorset: Kingston Lacy, Corfe Castle, Tank Museum East Riding of Yorkshire: Beverley Minster, Bayle Museum, Wassand Hall East Sussex: Brighton Pier, Sheffield Park Garden, Knockhatch Essex: Adventure Island Southend, RHS Garden Hyde Hall, Southend Pier Gloucestershire: National Arboretum, WWT Slimbridge, Dyrham Park Greater London: British Museum, Natural History Museum, Tate Modern Greater Manchester: Manchester Central Library, The Lowry, Manchester Museum Hampshire: Portsmouth Historic Dockyard, Marwell Zoo, Mottisfont Abbey Herefordshire: Hereford Cathedral, Croft Castle, Berrington Hall Hertfordshire: St Albans Museum, NHM Tring, Verulamium Museum Isle of Wight: Osborne House, Blackgang Chine, Carisbrooke Castle Kent: Canterbury Cathedral, Leeds Castle, The Beaney Lancashire: Mrs Dowson's Ice Cream Dairy, RSPB Leighton Moss, Pendle Heritage Centre Leicestershire: National Space Centre, Leicester Museum, Leicester Guildhall Lincolnshire: Belton House, Rand Farm Park, Skegness Natureland Merseyside: Museum of Liverpool, World Museum Liverpool, Knowsley Safari Park Norfolk: Blickling Hall, BeWILDerwood, Wroxham Barns North Yorkshire: National Railway Museum, York Minster, RHS Harlow Carr Northamptonshire: Canons Ashby, Wellingborough Museum, Lyveden Northumberland: Alnwick Castle, Wallington House, Cragside Nottinghamshire: Wollaton Hall, Nottingham Castle, Newstead Abbey Oxfordshire: Blenheim Palace, Ashmolean Museum, Bodleian Libraries Rutland: Barnsdale Gardens, Lyddington Bede House, Clipsham Yew Tree Avenue Shropshire: Attingham Park, RAF Museum Cosford, Blists Hill Somerset: Roman Baths, Tyntesfield, Bath Abbey South Yorkshire: Cannon Hall Museum, Yorkshire Wildlife Park, Millennium Gallery Staffordshire: Trentham Estate, National Memorial Arboretum, Shugborough Suffolk: Abbey Gardens, Ickworth, Sutton Hoo Surrey: RHS Wisley, Polesden Lacey, Bocketts Farm Park Tyne & Wear: BALTIC Centre, Great North Museum, Sunderland Museum Warwickshire: Shakespeare's Birthplace, Charlecote Park, Baddesley Clinton West Midlands: Midlands Arts Centre, Black Country Living Museum, Dudley Zoo West Sussex: Wakehurst, Nymans, Chichester Cathedral West Yorkshire: Royal Armouries Museum, Ogden Water Country Park, Nostell Priory Wiltshire: Stonehenge, Longleat, Stourhead Worcestershire: Croome Park, Hanbury Hall, Severn Valley Railway I've counted and there are only seven counties where I've been to the full top three. Meanwhile there are twelve counties where I haven't visited any of the top three. Must try harder.

5 days ago 6 votes